CRM Specialist - High-Tech Industry Job at ACS Consultancy Services, Albany, NY

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  • ACS Consultancy Services
  • Albany, NY

Job Description

Job Title: CRM Specialist High-Tech Industry

Location: Remote

We are currently seeking candidates who meet the following qualifications

Responsibilities:

  • Administer, configure, and optimize the CRM system to meet business needs.
  • Develop and implement CRM strategies to enhance customer engagement and retention.
  • Integrate CRM with other business systems (ERP, marketing automation, sales platforms).
  • Ensure data integrity, segmentation, and compliance with industry regulations.
  • Analyze CRM data to provide insights and recommendations for process improvements.
  • Train and support teams on CRM best practices and system usage.
  • Troubleshoot and resolve CRM-related issues in collaboration with IT and business stakeholders.
  • Automate workflows and improve CRM efficiency through customization and scripting.
Qualifications:
  • Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
  • CRM administration and management experience (Salesforce, HubSpot, Microsoft Dynamics, or similar).
  • Strong understanding of CRM data structures, workflows, and automation.
  • Experience with API integrations and third-party tools.
  • Proficiency in SQL, reporting tools, and data analysis.
  • Ability to work cross-functionally with sales, marketing, and IT teams.
  • Excellent problem-solving, analytical, and communication skills.
  • Experience in the high-tech industry is a plus.
  • Federal Experience is a plus.
  • Required Security clearance.


    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.

Job Tags

Remote job,

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