Job Description

Sr. Manager- Product Manager- Retail Bank At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances. In the Retail Bank, we’ve combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enabling financial experiences. We’ve challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money. Are you passionate about improving the way people interact with their money? Are you driven by the delight you bring to customers? Do you keep asking, “why,” until you hit the root? It’s common to fall in love with solutions, but have you ever fallen in love with the problem? Do you have an opinion on whether shipping is more important than perfection? Do you have a healthy dose of skepticism for the impossible? If you’re nodding your head, then we want you! As a Product Manager focusing on Site Reliability Engineering, you will be reimagining our Developer Experiences to create game-changing tooling and automation to accelerate business outcomes. You will build services that dramatically reduce time to build while also reducing risk at scale. As the leader for the SRE pod, your features and tooling will power real-time, intelligent capabilities and enable the Bank to ship products at devastating speed. On any given day in the Bank you’ll be: Empowered. Part of a team driving the bank’s omni-channel servicing portfolio responsible for setting and delivering an experience framework on how our customers should be serviced in both digital and digital-human interactions. Learning constantly. Work deeply with customers, associates, designers, technologists and data scientists to build cutting edge solutions. Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better. Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better. Connecting creatively. Jumpstarting a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products and just plain elbow grease. Succeeding strategically. Solving the right problem and holding on the wrong one. Here is what you will bring to the table: Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer. Do-er. You have a bias toward action, you try things, and sometimes you fail. Passionate. You care about growing others and bringing them together around what’s possible. Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing. Wrangler. You’ve gotten back-end engineers to play nice with iOS developers. Fearless. Big, undefined problems don't frighten you. Basic Qualifications: At least 4 years of experience working with cross-functional teams to deliver consumer experiences. At least 4 years of experience working on the core product platforms that power digital experiences. At least 4 years of digital industry experience for consumers. Bachelor’s Degree or military experience. Preferred Qualifications: At least 3 years of experience with web and client-side mobile platforms. At least 2 years of experience as a Product Owner in an Agile development process. MBA. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to any basis prohibited under applicable federal, state or local law. #J-18808-Ljbffr Capital One

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