Job Description

We're looking for dynamic Retail Stylists to contribute to the success of our new West Bend location. As a stylist, you'll be an integral part of our team, providing personalized styling assistance to customers and ensuring a positive and engaging shopping environment. This role requires excellent communication skills, a passion for the retail industry, and a drive to achieve results.

Your responsibilities will include but are not limited to -

Sales:

• Interact with customers and drive sales by delivering outstanding and knowledgeable customer service.
• Take collective ownership of sales results, focusing on KPIs such as Average Order Value, Conversion %, and sales goals within a non-competitive and team-oriented work environment.
• Connect with our customers while genuinely listening to their needs to help guide them to the best items for their needs and desires.
• Support a pleasant and customized customer service experience that focuses on building relationships through the connection and relation of the Mod + Jo Brand Values.
• Assist in efficiently checking out customers accurately and promptly.
• Help make informed suggestions that affect the service and productivity of the selling floor.

Customer Experience:

• Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mod + Jo story.
• Stay informed and knowledgeable of all Mod + Jo products, event activations, and the latest launches.
• Execute tasks and assist in keeping the store clean and organized.
• Ensure all customers are presented with their products and thanked as the final step of the customer journey.

Visual Merchandising:

• Support with the day-to-day maintenance of visual displays and product.
• Report any damaged display product or tools to the Visual Lead.
• Provide feedback to Visual Lead relating to gaps and opportunities.

Operations

• Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes) - communicate with HQ where appropriate.
• Minimize and mitigate shrinkage by using loss-prevention techniques.
• Support monthly inventory counts, including preparation, execution, and verification.

What we’re looking for in our newest team members:

• A positive and sunny disposition
• Desire to work within a strong team-centric environment
• Experience with clienteling, building and maintaining strong relationships with customers.
• Innovative thinker with a passion for styling and catering to customers on a personal level.
• Pays attention to customer feedback, trends and shares insights with management
• Great attention to detail and highly organized.
• Strong sense of initiative, self-motivated and goal-oriented.
• Ability to work well under pressure and deadlines with excellent problem-solving skills.

Requirements:

• 1+ year experience in related industry preferred
• Ability to multi-task and meet deadlines
• Strong teamwork skills
• Strong communication skills
• Creativity and enthusiasm for the industry and brand
• Strong organization skills
• Strong customer service skills when interfacing with clients

Mod + Jo Employee Benefits

• Competitive Pay
• Room for growth within our expanding team
• Generous employee discounts + perks
• Friendly and inclusive work environment
• Company-wide meals and entertainment

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