Job Description

We are seeking a full-time, Patient Care Coordinator to join our growing team! We are a private hearing practice that highly values providing quality patient experiences and bringing forth new and inventive ideas. We provide a full range of services and pride ourselves in our work. This is a remote position in the Dallas/Ft. Worth, TX area. Hours are Monday-Friday-9AM-5PM. This is a floating position to cover for employees as well as calling patients to get them back in the office.

Our Mission:

Care and service drive everything we do. People come first. And everybody shares a common goal: To help our patients hear their very best.

Core Functions and Role Expectations:

• Answer inquiries and obtain information from patients over the phone.
• Manage patient needs and requests for appointments, service, and support.
• Schedule patient appointments within each region considering drive times and efficiency.
• Confirm patient appointments, maintain, and update appointment calendars promptly.
• Register patients with third parties (if necessary).
• Input and maintain thorough patients notes in the Practice Management software.
• Send electronic Patient Intake Forms to new patients.
• Send Location Info/Directions to patients.
• Proactively partner with Providers to ensure the patient experience is efficient and seamless.
• Check order status via our internal processes and/or through 3rd party partner portals.
• Maintain working knowledge of the most up to date Manufacturer and 3rd Party information to provide a high standard of care with the latest information.
• Build professional partnerships within regional 3rd Party contacts.
• Maintain working knowledge and understanding of critical functions within adjacent departments and teams internally.
• Maintain external positive review feedback from patients.

Professional Requirements and Expectations:

• Operating hours and work functions to be conducted from 9am to 5pm, Monday through Friday.
• Practice and maintain exceptional phone skills.
• Meet all expected deadlines with documentation and processes.
• Maintain professional and respectful working relationships with internal team members, external partners, and manufacturers always.
• Engage in an interactive, problem-solving relationship with the patients.
• Respond to and follow up with emails, calls and voicemails within 24 hours of receipt.
• Seek to continually improve through training, new ways of operating and providing care.
• Attend and be punctual for all company meetings and utilize video conferencing technology.
• Personal information and phone numbers are prohibited. Patient Care Coordinators to use company provided devices and/or equipment for patient communication.
• Ensure HIPAA compliance is rigorously practiced in all patient interactions.
• Acknowledge and review Employee Handbook information and new updates.
• Manage lunch and break times throughout each workday to maintain balance and energy levels.

Company Core Values :

RESPONSIBILITY

Owning the work, ensuring tasks are completed on time and accurately.

RESPECT

Treating others the way you would like to be treated.

DESIRE FOR GROWTH

Seek and share new opportunities for the organization to serve our communities and sustainably grow.

CULTURE OF ACCOUNTABILITY

All team members are needed to meet and/or exceed in their individual and team responsibilities to grow as an organization.

DRIVEN TO SERVE AND SUPPORT

Seek opportunities to make an impact in our communities.

PROACTIVE AND CLEAR COMMUNICATION

Seek to understand, learn, and share helpful insights as proactively as possible in all areas of communication.

INTEGRITY & HONESTY

Focus on and do the right thing, every time.

We offer a competitive salary, paid holidays, paid time off, healthcare insurance (paid in part by the practice and a Simple Ira with matching .

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