Outreach Specialist / Care Coordinator - Snohomish County/Greater Seattle, Washington Snohomish, Washington Job location: Snohomish County/Greater Seattle, Washington - US Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy. Our core values embody the essence of what makes Waymark a unique team today. We are bold builders, humble learners, and focused on urgency, committed to our mission to tirelessly pursue results. If this vision resonates with you, we hope you consider bringing your creativity, energy, and curiosity to Waymark. About this role As an Outreach Specialist / Care Coordinator, you will serve as Waymark’s primary liaison with healthcare providers and patients, helping to shape and refine our workflows and build strong relationships with our patients and primary care physician partners. You will work to improve the health of patients from low-income communities by fostering trust and connecting them with various providers and resources. Responsibilities Conduct daily outreach to eligible individuals by phone and SMS to establish relationships and provide support. Achieve individual patient engagement goals through effective and empathetic communication. Support patients by helping them navigate healthcare and social resources. Review patient data and healthcare utilization information to assist with care coordination. Build trusted relationships with healthcare provider partners and community organizations. Communicate with primary care teams and other providers to coordinate patient care. Participate in weekly care team huddles and support coordinated patient care. Document patient outreach and encounters accurately in technology systems. Collaborate with the support team to refine workflows for patient care. This is a hybrid role, involving mainly remote work and occasional in-person meetings. Passion for working with diverse communities in an empathetic and professional manner. Friendly and energetic personality with a patient service orientation. Experience with telephonic outreach or customer service roles, preferably in healthcare. Excellent verbal and written communication skills. Highly organized and self-motivated to manage schedules efficiently. Strong computer skills with experience using technology for communication and documentation. Comfortable with ambiguity and energized by a fast-paced startup environment. Reside within the greater Seattle or Snohomish County areas. Preferred qualifications Experience in a healthcare delivery setting. Experience with care coordination or working in an outpatient clinic. Experience with healthcare data and/or Electronic Health Records. Knowledge of managed care or health insurance. Knowledge of the Greater Seattle or Snohomish County communities and Medicaid populations. Salary Range: $23.50/hour - $30.40/hour. Compensation will depend on multiple factors. In addition to salary, we offer a comprehensive benefits package: Stock Options: Opportunity to invest in the company’s growth. Work-from-Home Stipend: A stipend for your first year to help set up your home office. Medical, Vision, and Dental Coverage: Comprehensive plans to keep you healthy. Life Insurance: Basic life insurance coverage. Paid Time Off: 20 vacation days plus 11 paid holidays. Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment. Retirement Savings: Access to a 401(k) plan with company contribution. Commuter Benefits: Convenient options to support your commute needs. Professional Development Stipend: A stipend for professional growth. COVID Vaccination: Waymark has a mandatory vaccination policy to safeguard our employees and those we serve. Don’t check off every box in the requirements listed above? Please apply anyway! Waymark is dedicated to building an inclusive, diverse, equitable, and accessible workplace. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Resume/CV * LinkedIn Profile Do you currently have legal US work authorization? * Select... Will you, now or in the future, require the support of Waymark to maintain that authorization? * Select... #J-18808-Ljbffr Tbwa Chiat/Day Inc
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