Job Description

• • Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as 'heavy'.
  • Information handled will include RFQ's, Processing Day to Day Repair Work, Expediting Repair Work through shops and provide customer updates per their requirements, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting
  • Manage day to day repair and turnaround quotes
  • Facilitate customer repair requirements in a clear and precise manner
  • Ensure that Inside efforts are aligned with the production shop
  • Support JHC accounting department with problem invoices, returns and general customer account information
  • Support ControlWorx Sales personnel when required Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
  • Work closely with and support the JHC services principals when required to do so
  • Actively and enthusiastically attend required and preferred training
  • Source Repair Services, Product and Product information for customers
  • Actively and enthusiastically support colleagues at all times, and especially when overload situations arise
  • Accurately complete quotes, order entry and purchase orders
  • Always build and cultivate solid relationships
  • Remain alert and aware of surroundings at all times, regardless of location
  • Some travel for training/meetings may be required
  • Attend TA meetings for large outages
  • Backup and support inside sales
  • Backup team members for on call
  • Reduce AR past due amounts
  • Ensure timely invoicing and reduce backlog/SNI amounts
• The above list of duties and responsibilities does not constitute the entire list and the list can be changed when necessary, at the discretion of management when business needs, customer demands and other industry or job related circumstances arise.

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