Job Description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

• We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

• We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

• And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

We’re Looking For:

We are seeking a Human Resources Manager with experience in employee relations, performance management, organizational development, and delivering HR programs. You will be part of a collaborative HR team responsible for supporting employees and serving as a strategic business partner for leadership. You will be involved in employee engagement, development, and fostering an inclusive and supportive work environment. In this role, you will have the opportunity to use your experience in leadership, change management, and employee relations.

You’re Located:  

• The role requires a hybrid work schedule with Tuesday through Thursday being required onsite days at our Carmel HQ. 

You Are: 

• Approachable. You foster an environment where people matter and the business wins. Employees and managers are comfortable seeking out your guidance.

• Proactive. You seek out opportunities to enhance employee and organizational performance, programs, and the overall employee experience. 

• Strategic. You will leverage data and people insights to support the business strategy at the local level.

• Experienced. You know how to handle the most delicate of situations with empathy, and diligence, and have experience mitigating organizational risk and coaching managers.

• Agile. As a true business partner, you will prioritize your day to focus on the most critical business needs, while still ensuring compliance with company and legislative requirements.

• Confident. You are comfortable engaging with employees at all levels of the organization, and can effectively deliver readily understandable information. 

• A Change Agent. You understand how to effectively implement, deliver, and support changes - big or small.

You Will:

• Guide people leaders in all aspects of performance management, including development of coaching and performance improvement plans; and identifying development opportunities for high-potential employees.

• Respond to all employee relations concerns, including conducting investigations when required & resolving concerns promptly.

• Support managers with onboarding and offboarding, including involuntary separations.

• Drive adoption of programs designed by the Center of Excellence (COEs), including supporting leaders through the performance engagement process, including snapshots, assessments, and calibration sessions.

• Identify talent needs in partnership with hiring managers, partner with Talent Acquisition (TA) for recruitment activities, and support onboarding of new hires.

• Review & recommend employee job changes, promotions, merit, and compensation changes following established procedures and in consultation with Senior Leadership.

• Champion the employee experience, including fostering engagement, culture, & retention of top performers in line with OPENLANE’S values. Implement employee relations practices to establish/maintain a positive employer-employee relationship and promote a high level of employee trust and engagement.

• Conduct exit interviews, aggregate data, and provide recommendations to management and/or the HR Director on turnover trends and solutions to ensure retention.

• Deliver training to employees & people leaders, including just-in-time training and coaching for talent management programs. 

• Identify opportunities & strive for continuous improvement of people programs to enhance the employee experience & support business objectives.

Who You Will Work With :

• Reporting to the HR Director, this role will collaborate with employees, department managers, and senior leadership on a daily basis.

• This role will closely collaborate with other HR Managers, Business Partners, and COE functions (Payroll, Benefits, Talent Acquisition, HR Shared Services, Compensation, Talent Growth & Development, & Legal) on a regular basis.

Must Haves

• Bachelor’s degree or college diploma with a focus on HR, or equivalent experience. 

• At least 5 years experience in Human Resources, including 3 years in a management or HRBP role.

• Extensive knowledge of relevant employment legislation.

• A high degree of discretion in handling confidential matters.

• Strong critical thinking ability and applying principles and best practices within the appropriate context.

• Proven track record of building strong relationships, fostering trust, and promoting collaboration at all levels.

• Proven ability to analyze HR metrics (e.g., turnover rates, employee engagement scores) to identify trends, develop insights, and recommend data-driven solutions.

• Skilled in guiding employees through changes, and addressing concerns or resistance.

Nice to Haves

• Prior experience working within Google Suite and Workday HCM

• SHRM Credentials or other related designations are an asset

• Experience in Change Management or Project Management

What We Offer: 

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match 

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer 

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement 

Sound like a match? Apply Now - We can't wait to hear from you!

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