German Customer Support Specialist Hybrid in Malta (Chat & Email Only) Job at Cross Border Talents, Malta

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  • Cross Border Talents
  • Malta

Job Description

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview:

As a Customer Support Specialist, you'll manage customer inquiries and resolve issues exclusively through email and live chat—no phone support involved.

Key Responsibilities:

  • Respond to customer queries via email with clear and prompt communication
  • Moderate user-generated content to ensure compliance with company policies
  • Identify and address potential scams or fraudulent activities to maintain platform security
  • Accurately document customer interactions and resolutions
  • Collaborate with teammates to enhance processes and improve customer experiences
  • Provide precise information using the best tools and resources available
  • Meet personal and team performance targets
  • Work with internal and client teams to ensure seamless support delivery
  • Attend training sessions to stay updated on moderation guidelines
  • Support multiple workflows, clients, and markets as needed

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance

If you're excited to embark on a rewarding customer support journey, apply now , and we'll be in touch soon!

Job Tags

Relocation package, Flexible hours,

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