Job Description

Automotive Warranty Recall Campaign Specialist - Korean bilingual required

Position Summary:

Create and maintain field action launched to distributors (including service and recall campaigns) for a large automotive manufacturer. Serve as liaison between OEM manufacturers, distributors, vendors, and Corporate management regarding field action campaign preparation, communication, tracking, etc.

Essential Functions:

• Create campaign report approvals with information provided by QA.
• Register campaigns in Global Warranty Management System.
• Collaborate with improvement team on any campaign related matters before, during, and after the launch.
• Coordinate with Improvement Teams on any pending campaign responsibilities.
• Maintain campaign master file and request closure/extension of campaigns running out of budget.
• Monitor claims to prevent incorrect claim submission.
• Provide bilingual services, including written translations and verbal interpretations; review finished materials for completeness, accuracy, format, and appropriate English or Korean language usage.
• Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
• Meet all other requirements as assigned.

Position Requirements:

• US Citizenship or Greencard holder prefered

Education

• Bachelor’s degree in Engineering, Engineering Science, Business Adminstration, or equivalent preferred.

Related Experience

• 0-10 years of job-related experience preferred
• 3-5 years job related experience in automotive industry desired.

Skills / Knowledge

• MS Word, Excel, and PowerPoint.
• Bilingual – ability to speak, read, and write English and Korean fluently.

Additional Information:

Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call duty or overtime due to overall responsibility.

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